The use of voice bots has become more
The service can notify you of events, remind you of scheduled appointments and visits, answer calls from your contact center, and of course, sales. Recently,active. In some countries, wait times for calls to customer service have tripled since the start of the pandemic, and employee turnover at some companies has increased from 1.5% to 1.5%. Many Russian companies have similar problems of high turnover, lack of experienced operators, and long waiting times online.A study by and showed that speech These problems can also be solved. With their help moible number data businesses seek to optimize the workload of their employees while improving the quality of service, and in some cases successfully achieved these goals. The main requirement modern infrastructure places on a communication infrastructure is that it must function flawlessly. This applies to all channels of interaction with customers from the site, as well as the physical or cloud server hosting it, push messaging services and voice communication channels.
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Enterprises are increasingly opting for virtual infrastructure, including situations involving simple voice communications. A study of Russian companies shows that basic voice services (numbers, virtualization, online video conferencing) remain the most important. They replace expensive and inflexible fixed solutions, while remaining reliable and familiar to customers as a means of communication. However, basic service is more than a replacement for a phone line.
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